[Enforcement library](/enforcement)

# BetterHelp

The FTC resolved allegations that BetterHelp shared sensitive health information for advertising despite privacy assurances. The final order required $7.8 million for consumer refunds and restricted advertising disclosures.

US Federal Trade Commission · FTC Act

- Case record
- What this record establishes
- Checks for your own systems
- Sources and limits

## Case record

| Fact | Record |
| --- | --- |
| Authority or court | US Federal Trade Commission |
| Law or issue | FTC Act |
| Procedural record | FTC final consent order |
| Final order | 14 July 2023 |
| Amount | US$7,800,000 · Consumer redress, not a civil fine |
| Source reviewed | 16 October 2026 |

[FTC final-order announcement](https://www.ftc.gov/news-events/news/press-releases/2023/07/ftc-gives-final-approval-order-banning-betterhelp-sharing-sensitive-health-data-advertising)

## What this record establishes

This page describes the cited regulatory action, rather than auditing the organisation’s current systems. A fine or order in the cited decision is not proof of payment or a complete history of later proceedings and appeals.

## Checks for your own systems

Inth’s technical interpretation: use this case to choose what evidence to collect in your own implementation. These checks are not instructions issued by the court or regulator.

- Inspect URLs, referrers, search terms, form values and account identifiers in outgoing payloads.
- Check health, financial and authenticated surfaces separately from public pages.
- Compare browser traffic with server relays, vendor logs and the purposes described to users.
- Inventory browser destinations, server relays, exports and partner integrations.
- Trace which fields leave the service, when, and for which stated purpose.

> **Limits of technical evidence**
> A browser capture can show a transfer. It cannot establish every server operation, the terms of a contract or whether a law applies. Compare observed behaviour with the relevant disclosures and legal assessment.

## Sources and limits

[FTC final-order announcement](https://www.ftc.gov/news-events/news/press-releases/2023/07/ftc-gives-final-approval-order-banning-betterhelp-sharing-sensitive-health-data-advertising)

Source review: 16 October 2026. This record covers the cited source and procedural stage. It does not audit the organisation’s present implementation or establish every later legal development.

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