Customer.io

Installation

Customer.io has one load mode in c15t. The helper waits for marketing permission.

An opt-out policy or no policy gives optional categories permission before a choice. Then Customer.io loads on the first page. This guide uses an opt-in policy.

Setup steps

1. 1Install the integration package

   Add the helpers next to c15t. An import alone does not start Customer.io.

   npmpnpmyarnbun

   npm install @c15t/integrations

   pnpm add @c15t/integrations

   yarn add @c15t/integrations

   bun add @c15t/integrations

2. 2Add your write key

   The helper copies loadOptions, so your object stays the same. The SDK loads once per page.

   import { customerIo } from '@c15t/integrations/customer-io';
   
   export const scripts = [customerIo({ writeKey: 'YOUR_WRITE_KEY' })];

   cioanalytics does not exist before consent. Check marketing permission before your own code calls it.

3. 3Use a proxy (optional)

   Set cdnUrl to the origin of your proxy for the SDK and settings. To move event collection too, set apiHost and protocol in loadOptions. Replace both example domains with your own.

   import { customerIo } from '@c15t/integrations/customer-io';
   
   export const proxiedScripts = [
     customerIo({
       cdnUrl: 'https://analytics.example.com',
       loadOptions: {
         integrations: {
           'Customer.io Data Pipelines': {
             apiHost: 'collect.example.com/v1',
             protocol: 'https',
           },
         },
       },
       writeKey: 'YOUR_WRITE_KEY',
     }),
   ];

4. 4Register it with your existing setup

   Add scripts to the c15t configuration that you have now. Keep your Inth endpoint, mode, policy, styles and consent UI.

   Next.jsTanStack StartReactNuxtVueAstroSvelteSvelteKitHTMLJavaScript

   Add scripts to c15t.config.ts, next to next.config.ts. Keep the rest of your config, such as mode, in the same call. App Router, Pages Router and static export read the same file.

   import { defineConsentConfig } from 'c15t/next';
   import { scripts } from './src/consent-scripts';
   
   export default defineConsentConfig({ scripts });

   Pass scripts to the ConsentRoot in your root route. Import helpers in the route module, not in a server function: script configurations carry callbacks.

   import { scripts } from '../consent-scripts';
   
   <ConsentRoot state={consent} scripts={scripts}>

   Add scripts to the options of your ConsentProvider, next to mode. Keep the banner, dialog and preferences link inside the provider.

   import { scripts } from './consent-scripts';
   
   <ConsentProvider options={{ mode, scripts }}>

   Register scripts under the c15t key in app.config.ts. Keep them out of nuxt.config.ts, which reaches the browser as JSON and drops the helper callbacks.

   import { scripts } from '../src/consent-scripts';
   
   export default defineAppConfig({
     c15t: { scripts },
   });

   Pass scripts to the c15tVue plugin call you have now. The plugin starts one script loader when the app mounts.

   import { c15tVue, manifest } from 'c15t/vue/vue-plugin';
   import { scripts } from './consent-scripts';
   
   app.use(c15tVue, {
     mode: manifest(),
     scripts,
   });

   Add scripts to the client entrypoint, which the integration finds on its own. Keep helpers out of astro.config.mjs: its options are serialized into the page.

   import type { C15tClientOptionsExtension } from 'c15t/astro';
   import { scripts } from './consent-scripts';
   
   export default { scripts } satisfies C15tClientOptionsExtension;

   Pass scripts as a prop to the ConsentProvider you have now. The provider owns the loader and disposes it on unmount.

   <script lang="ts">
     import { ConsentProvider, manifest } from 'c15t/svelte';
     import { scripts } from './consent-scripts';
   </script>
   
   <ConsentProvider mode={manifest()} {scripts}>
     <!-- Your app and consent UI -->
   </ConsentProvider>

   Add scripts to the ConsentRoot in the root layout. Import helpers in the layout component, not in +layout.server.ts: a server load cannot send functions to the browser.

   <script lang="ts">
     import { ConsentRoot } from 'c15t/svelte';
     import { scripts } from '../consent-scripts';
   
     let { children, data } = $props();
   </script>
   
   <ConsentRoot state={data.consent} {scripts}>
     {@render children()}
   </ConsentRoot>

   Paste the vendor’s snippet behind consent

   The helpers need a bundler. On a page with the c15t script tag, paste the vendor’s own snippet instead and keep it inert until visitors allow its category. Helper options, such as loadMode, do not apply.

   <script type="text/plain" data-c15t-category="marketing">
     // The vendor's snippet, unchanged
   </script>

   Pass scripts to init() from @c15t/browser, next to your mode. With createConsentRuntime, pass scripts to it instead.

   import { init, manifest } from '@c15t/browser';
   import { scripts } from './consent-scripts';
   
   const consent = init({
     mode: manifest(),
     scripts,
   });

Remove the original Customer.io snippet, so c15t controls when it loads.