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Gorgias Chat

Support shoppers with Gorgias Chat once they allow functionality. Its Segment analytics stays off unless they allow measurement too.

Inth keeps the consent record of each choice, with the visitor’s country and the policy that applied.

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pnpm add @c15t/integrations
Gorgias ChatWaiting for consent
Before a choice

No Gorgias script or request appears.

Turn the switch on, then off, to see what loads.

Before you start

You need an Inth project that connects to your app and c15t in that app. You also need the public app key from the v3 installation snippet in your Gorgias Chat settings.

A v2 snippet uses an applicationId. Pass that value as appKey with version: 2.

Open the quickstart for your framework

How consent works with Gorgias Chat

Before functionality has permission, the c15t gorgiasChat helper adds no script, global, cookie or storage from Gorgias.

After consent, c15t adds the loader to the body. When the widget is ready, the helper calls disableSegment() if measurement is off.

Gorgias has no call to turn Segment on again. It stays off for that page, even if the visitor then allows measurement.

Gorgias has no shutdown API. On withdrawal, c15t removes the loader and reloads the page, and the reload stops the widget.

Installation

Gorgias Chat has one load mode in c15t. The helper waits for functionality permission.

Wait for permission. No request goes to Gorgias until the visitor accepts functionality. On withdrawal, c15t reloads the page.

gorgiasChat({ appKey })

An opt-out policy or no policy gives optional categories permission before a choice. Then Gorgias Chat loads on the first page. This guide uses an opt-in policy.

Setup steps

  1. Install the integration package

    Add the helpers next to c15t. An import alone does not start Gorgias Chat.

    pnpm add @c15t/integrations

  2. Add your app key

    The helper trims and encodes the key. A blank key logs an error, and Gorgias does not load.

    src/consent-scripts.ts
    import { gorgiasChat } from '@c15t/integrations/gorgias';

export const scripts = [gorgiasChat({ appKey: 'YOUR_GORGIAS_APP_KEY' })];

    The key is the last part of the config.gorgias.chat/bundle-loader URL in your snippet.

  3. Register it with your existing setup

    Add scripts to the c15t configuration that you have now. Keep your Inth endpoint, mode, policy, styles and consent UI.

    Add scripts to c15t.config.ts, next to next.config.ts. Keep the rest of your config, such as mode, in the same call. App Router, Pages Router and static export read the same file.

    c15t.config.ts
    import { defineConsentConfig } from 'c15t/next';
import { scripts } from './src/consent-scripts';

export default defineConsentConfig({ scripts });

    Pass scripts to the ConsentRoot in your root route. Import helpers in the route module, not in a server function: script configurations carry callbacks.

    src/routes/__root.tsx
    import { scripts } from '../consent-scripts';

<ConsentRoot state={consent} scripts={scripts}>

    Add scripts to the options of your ConsentProvider, next to mode. Keep the banner, dialog and preferences link inside the provider.

    src/consent.tsx
    import { scripts } from './consent-scripts';

<ConsentProvider options={{ mode, scripts }}>

    Register scripts under the c15t key in app.config.ts. Keep them out of nuxt.config.ts, which reaches the browser as JSON and drops the helper callbacks.

    app/app.config.ts
    import { scripts } from '../src/consent-scripts';

export default defineAppConfig({
  c15t: { scripts },
});

    Pass scripts to the c15tVue plugin call you have now. The plugin starts one script loader when the app mounts.

    src/main.ts
    import { c15tVue, manifest } from 'c15t/vue/vue-plugin';
import { scripts } from './consent-scripts';

app.use(c15tVue, {
  mode: manifest(),
  scripts,
});

    Add scripts to the client entrypoint, which the integration finds on its own. Keep helpers out of astro.config.mjs: its options are serialized into the page.

    src/c15t.client.ts
    import type { C15tClientOptionsExtension } from 'c15t/astro';
import { scripts } from './consent-scripts';

export default { scripts } satisfies C15tClientOptionsExtension;

    Pass scripts as a prop to the ConsentProvider you have now. The provider owns the loader and disposes it on unmount.

    src/App.svelte
    <script lang="ts">
  import { ConsentProvider, manifest } from 'c15t/svelte';
  import { scripts } from './consent-scripts';
</script>

<ConsentProvider mode={manifest()} {scripts}>
  <!-- Your app and consent UI -->
</ConsentProvider>

    Add scripts to the ConsentRoot in the root layout. Import helpers in the layout component, not in +layout.server.ts: a server load cannot send functions to the browser.

    src/routes/+layout.svelte
    <script lang="ts">
  import { ConsentRoot } from 'c15t/svelte';
  import { scripts } from '../consent-scripts';

  let { children, data } = $props();
</script>

<ConsentRoot state={data.consent} {scripts}>
  {@render children()}
</ConsentRoot>

    Paste the vendor’s snippet behind consent

    The helpers need a bundler. On a page with the c15t script tag, paste the vendor’s own snippet instead and keep it inert until visitors allow its category. Helper options, such as loadMode, do not apply.

    index.html
    <script type="text/plain" data-c15t-category="functionality">
  // The vendor's snippet, unchanged
</script>

    Pass scripts to init() from @c15t/browser, next to your mode. With createConsentRuntime, pass scripts to it instead.

    src/consent.ts
    import { init, manifest } from '@c15t/browser';
import { scripts } from './consent-scripts';

const consent = init({
  mode: manifest(),
  scripts,
});
All frameworks

Remove other Gorgias snippets and automatic installs from your theme, tag manager or store app. The Gorgias loader skips duplicate installs.

Verify your setup

Use your own app key in a private window with an opt-in policy. Filter DevTools Network by gorgias. Then test the three states.

  • Before a choice

    No Gorgias script or request appears.

  • After you allow functionality

    The loader requests your app key, and the widget appears. With measurement denied, check its Segment requests.

  • After you withdraw functionality

    The page reloads, and the new page makes no Gorgias request.

The reload does not remove cookies or storage that Gorgias created. A placeholder app key still returns HTTP 200, so check that the widget appears.

Open the full Gorgias Chat guide