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Front Chat

Connect visitors to your Front inbox through Front Chat, once they allow functionality. You can also clear the Front session when they withdraw.

Inth keeps the consent record of each choice, with the visitor’s country and the policy that applied.

Start for free
pnpm add @c15t/integrations
Front ChatWaiting for consent
Before a choice

No Front Chat bundle loads.

Turn the switch on, then off, to see what loads.

Before you start

You need an Inth project that connects to your app and c15t in that app. You also need the chatId from the widget snippet in the Installation tab of your Front Chat channel.

New to c15t? Complete the quickstart for your framework first. Keep its Inth endpoint, policy, styles and consent UI.

Open the quickstart for your framework

How consent works with Front Chat

When functionality becomes allowed, the c15t frontChat helper adds the loader to the body. After the SDK loads, it calls FrontChat('init') with your chat ID.

If consent ends while the SDK still downloads, the helper skips init.

On withdrawal, c15t removes the loader element and calls no Front API. The widget stays until c15t reloads the page.

The reload removes the widget but keeps the Front session. To clear it, call shutdownFrontChat() before the reload.

Installation

Front Chat has one load mode in c15t. The helper waits for functionality permission.

Wait for permission. No request goes to Front until the visitor accepts functionality. On withdrawal, c15t reloads the page.

frontChat({ chatId })

An opt-out policy or no policy gives optional categories permission before a choice. Then Front Chat loads on the first page. This guide uses an opt-in policy.

Setup steps

  1. Install the integration package

    Add the helpers next to c15t. An import alone does not start Front Chat.

    pnpm add @c15t/integrations
  2. Add your chat ID

    The helper trims the ID. An empty ID logs an error, and the widget does not load.

    src/consent-scripts.ts
    import { frontChat } from '@c15t/integrations/front-chat';
    
    export const scripts = [frontChat({ chatId: 'YOUR_FRONT_CHAT_ID' })];

    Set useDefaultLauncher: false to open the widget from your own launcher. Front creates more resources, so follow the Front CSP instructions too.

  3. Clear the Front session on withdrawal

    Call shutdownFrontChat() from the onBeforeConsentRevocationReload callback in your consent options.

    src/consent-callbacks.ts
    import { shutdownFrontChat } from '@c15t/integrations/front-chat';
    
    export const callbacks = {
    	onBeforeConsentRevocationReload: ({ preferences }) => {
    		if (!preferences.functionality) {
    			shutdownFrontChat();
    		}
    	},
    };

    Front returns no completion signal, so the reload does not wait for the session to clear.

  4. Register it with your existing setup

    Add scripts to the c15t configuration that you have now. Keep your Inth endpoint, mode, policy, styles and consent UI.

    Add scripts to c15t.config.ts, next to next.config.ts. Keep the rest of your config, such as mode, in the same call. App Router, Pages Router and static export read the same file.

    c15t.config.ts
    import { defineConsentConfig } from 'c15t/next';
    import { scripts } from './src/consent-scripts';
    
    export default defineConsentConfig({ scripts });

    Pass scripts to the ConsentRoot in your root route. Import helpers in the route module, not in a server function: script configurations carry callbacks.

    src/routes/__root.tsx
    import { scripts } from '../consent-scripts';
    
    <ConsentRoot state={consent} scripts={scripts}>

    Add scripts to the options of your ConsentProvider, next to mode. Keep the banner, dialog and preferences link inside the provider.

    src/consent.tsx
    import { scripts } from './consent-scripts';
    
    <ConsentProvider options={{ mode, scripts }}>

    Register scripts under the c15t key in app.config.ts. Keep them out of nuxt.config.ts, which reaches the browser as JSON and drops the helper callbacks.

    app/app.config.ts
    import { scripts } from '../src/consent-scripts';
    
    export default defineAppConfig({
      c15t: { scripts },
    });

    Pass scripts to the c15tVue plugin call you have now. The plugin starts one script loader when the app mounts.

    src/main.ts
    import { c15tVue, manifest } from 'c15t/vue/vue-plugin';
    import { scripts } from './consent-scripts';
    
    app.use(c15tVue, {
      mode: manifest(),
      scripts,
    });

    Add scripts to the client entrypoint, which the integration finds on its own. Keep helpers out of astro.config.mjs: its options are serialized into the page.

    src/c15t.client.ts
    import type { C15tClientOptionsExtension } from 'c15t/astro';
    import { scripts } from './consent-scripts';
    
    export default { scripts } satisfies C15tClientOptionsExtension;

    Pass scripts as a prop to the ConsentProvider you have now. The provider owns the loader and disposes it on unmount.

    src/App.svelte
    <script lang="ts">
      import { ConsentProvider, manifest } from 'c15t/svelte';
      import { scripts } from './consent-scripts';
    </script>
    
    <ConsentProvider mode={manifest()} {scripts}>
      <!-- Your app and consent UI -->
    </ConsentProvider>

    Add scripts to the ConsentRoot in the root layout. Import helpers in the layout component, not in +layout.server.ts: a server load cannot send functions to the browser.

    src/routes/+layout.svelte
    <script lang="ts">
      import { ConsentRoot } from 'c15t/svelte';
      import { scripts } from '../consent-scripts';
    
      let { children, data } = $props();
    </script>
    
    <ConsentRoot state={data.consent} {scripts}>
      {@render children()}
    </ConsentRoot>

    Paste the vendor’s snippet behind consent

    The helpers need a bundler. On a page with the c15t script tag, paste the vendor’s own snippet instead and keep it inert until visitors allow its category. Helper options, such as loadMode, do not apply.

    index.html
    <script type="text/plain" data-c15t-category="functionality">
      // The vendor's snippet, unchanged
    </script>

    Pass scripts to init() from @c15t/browser, next to your mode. With createConsentRuntime, pass scripts to it instead.

    src/consent.ts
    import { init, manifest } from '@c15t/browser';
    import { scripts } from './consent-scripts';
    
    const consent = init({
      mode: manifest(),
      scripts,
    });
All frameworks

Remove the original Front Chat snippet, so it cannot load without consent.

Verify your setup

Filter DevTools Network by frontapp.com. Then test the three states.

  • Before a choice

    No Front Chat bundle loads.

  • After you allow functionality

    chat.bundle.js loads, and the widget connects to your Front inbox.

  • After you withdraw functionality

    c15t reloads the page. With shutdownFrontChat wired, the next grant starts a new Front session.

A proxy in scriptSrc does not proxy the other requests of the widget.

Open the full Front Chat guide