Skip to main contentGutierrez v. Converse
The Ninth Circuit found insufficient evidence that Salesforce read or attempted to read the plaintiff’s chat messages. Evidence of technical capability alone did not establish that access.
Case record
- US Court of Appeals, Ninth Circuit
- CIPA §631
- 24-4797
- Summary judgment affirmed; unpublished memorandum
- 9 July 2025
- 16 October 2026
What this record establishes
This page describes the cited opinion or order. A dismissal, pleading decision, standing ruling or jurisdiction decision has a different scope from a merits judgment. Later proceedings and appeals may change the position. Unpublished and nonprecedential decisions are identified in the status where applicable.
Checks for your own systems
Inth’s technical interpretation: use this case to choose what evidence to collect in your own implementation. These checks are not instructions issued by the court or regulator.
- Map every session-replay and chat vendor, including embedded frames and server relays.
- Compare what the site receives with what each vendor can receive, read, retain and use independently.
- Record the consent state and the timing of each captured message or field.
Sources and limits
Source review: 16 October 2026. This record covers the cited source and procedural stage. It does not audit the organisation’s present implementation or establish every later legal development.