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BetterHelp

The FTC resolved allegations that BetterHelp shared sensitive health information for advertising despite privacy assurances. The final order required $7.8 million for consumer refunds and restricted advertising disclosures.

US Federal Trade Commission · FTC Act

Case record

Authority or court
US Federal Trade Commission
Law or issue
FTC Act
Procedural record
FTC final consent order
Final order
14 July 2023
Amount
US$7,800,000 · Consumer redress, not a civil fine
Source reviewed
16 October 2026

What this record establishes

This page describes the cited regulatory action, rather than auditing the organisation’s current systems. A fine or order in the cited decision is not proof of payment or a complete history of later proceedings and appeals.

Checks for your own systems

Inth’s technical interpretation: use this case to choose what evidence to collect in your own implementation. These checks are not instructions issued by the court or regulator.

  • Inspect URLs, referrers, search terms, form values and account identifiers in outgoing payloads.
  • Check health, financial and authenticated surfaces separately from public pages.
  • Compare browser traffic with server relays, vendor logs and the purposes described to users.
  • Inventory browser destinations, server relays, exports and partner integrations.
  • Trace which fields leave the service, when, and for which stated purpose.

Sources and limits

Source review: 16 October 2026. This record covers the cited source and procedural stage. It does not audit the organisation’s present implementation or establish every later legal development.